Security/Privacy

Please be confident to use your Credit or Debit card to pay for your goods. We have in place state-of-the-art systems to protect your card details & your personal information. Our security systems are not infallible - but they ARE something we like to boast about!

• This site is PCI-DSS compliant and certified by MacAfee.
  
• This site uses Verisgn SSL PKI to encode all of your data.
  
• This site is daily attacked by Hackersafe to test our security.
  
• This site is located behind our top-end Firewall with managed security and monitoring.
  
• For your additional security we have set our system to not record your card details.
  
• We use Address Verification Service (AVS) to confirm your billing address.
  

Some more about our security system that ensure your privacy:
Running an online business means we may be a target of fraud and hacking. Therefore we take security and privacy very seriously. All payments are made via secure servers. No payment details are stored by us. All payments are covered by guarantees from our payment gateways. It is company policy to inform customers of any breaches in our data security - something which the EU is considering making a legal requirement http://www.out-law.com/page-9053.

We have full Verisign SSL security across the site. This means that your personal details are sent fully encrypted to our firewall-protected security managed server.

All paperwork is shredded or kept in our secure DUALCOM, CCTV and manned-patrol monitored unit. Our unit is as secure as our website.

For your safety we (Catering & Leisure Supplies Ltd) have registered with the Information Commissioner for Data Protection. Reg No. Z9906553
If you have any questions about security or privacy please mail us sales@bestwhip.co.uk
For more information on Privacy and Data Protection go to the Information Commisioners Office website www.ico.gov.uk

Identity Theft.
If you believe you are the victim of identity theft you should:
1. Report and lost or stolen documents to the issuer.
2. If you believe someone has opened an acccount in your name you must contact the company concerned.
3. Report any suspicious transactions to your bank/card issuer.
4. Check you credit file - www.experian.co.uk, www.equifax.co.uk, www.callcredit.co.uk.
5. Apply for 'Protective Registration' with the CIFAS www.cifas.org.uk/protective_registration.asp.
Another useful site is www.cardwatch.org.uk


Information on Cookies.
The whole process of shopping on our store relies on using Cookies. The Cookies create a User Session ID, which is used to access the data stored on our server about you and what is in your shopping basket as you move from page to page adding items. If you disable Cookies then you will not be able to shop for items using our website.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file name Bestwhip.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you will not be able to use our web site to make your purchases.

Unwanted Direct Mail?
You can have your details removed from Direct Mail lists by registering with the Mailing Preferences Service www.mpsonline.org.uk

PRIVACY STATEMENT
Protecting consumer privacy is very important to us. Our Online Privacy Statement is available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the www.bestwhip.co.uk policies covering personal information collected at this website on or after the effective date shown above.
We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients. For example, we use consumer information every day to ensure fast and accurate processing of hundreds of thousands of money transfers. In addition, www.bestwhip.co.uk strives to better serve our customers by offering goods and services that we believe fit their needs and interests. When identifying an opportunity, www.bestwhip.co.uk may use consumer information it has collected in an effort to identify consumers who may be interested in that opportunity. For more than few years, consumers and businesses have relied on www.bestwhip.co.uk for safe and reliable service. The relationships we have developed through the years have been established based on mutual trust. Each day we and employees and agents strive to reinforce our commitment to our clients and consumers. Central to that commitment is ensuring that we abide by a set of privacy policies, which are outlined below. These policies guide us in the collection and use of information as well as employee responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies.
COLLECTION OF INFORMATION
www.bestwhip.co.uk collects personal information in order to offer or provide goods and services to consumers and our customers. We may obtain this information from a variety of sources:
· Directly from customer applications, questionnaires and other materials submitted to us by customers;
· From transactions in which www.bestwhip.co.uk and consumers are involved;
· From clickthru activity on our web sites; and
· From a variety of third-party sources, such as our business customers, government repositories, consumer reporting agencies and other financial institutions.
DISCLOSURE OF INFORMATION
www.bestwhip.co.uk does not disclose customer information to third parties without first giving customers an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.
Finally, www.bestwhip.co.uk may disclose information about former customers to third parties and companies with which www.bestwhip.co.uk is affiliated, as well as unaffiliated third parties. Those disclosures may consist of the following:
· Financial background information describing a customer's financial status;
· Identification information, such as name and address data;
· Transaction information, such as account activity, debit activity or credit activity; and
· Other information relating to financial matters.
RECIPIENTS OF INFORMATION
www.bestwhip.co.uk may disclose consumer information to companies affiliated with www.bestwhip.co.uk and to companies or other parties not affiliated with www.bestwhip.co.uk (subject to consumers' opt-out rights)
These recipients include:
· Financial institutions, such as banks, credit card companies and brokerage houses;
· Companies that process transactions or provide other services for us;
· Government agencies; and
· In addition, under United Kingdom law www.bestwhip.co.uk is permitted to disclose customer information to certain recipients, like credit reporting.
WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER INFORMATION.
www.bestwhip.co.uk limits access to personal information to those employees of www.bestwhip.co.uk and its affiliates who need it to fulfill their business responsibilities.
Employees must adhere to www.bestwhip.co.uk privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal.
Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
WE USE APPROPRIATE SECURITY SAFEGUARDS.
At www.bestwhip.co.uk, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. www.bestwhip.co.uk continually reviews and enhances its security systems, as necessary.
WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.
www.bestwhip.co.uk employs appropriate measures to assure the quality of information we collect directly from consumers. Where www.bestwhip.co.uk collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to assess a service charge for providing you any information in connection with your request.
THE WEBSITE IS NOT DIRECTED AT PEOPLE UNDER THE AGE OF 18.
Our website is not directed at people under the age of 18 and www.bestwhip.co.uk does not collect or maintain information at our website from those we actually know are under the age of 18.
WEBSITE MAY BE LINKED TO OTHER WEBSITES
www.bestwhip.co.uk may create links to third party websites. www.bestwhip.co.uk is not responsible for the content or privacy practices employed by websites that are linked from our website.
OPT OUT RIGHT
www.bestwhip.co.uk may disclose consumer information to third parties as described earlier in this notice. Many of these disclosures are beneficial to consumers because they permit goods and services of interest to consumers to be offered to consumers at attractive rates. We strive to give consumers choices about how their data will be used. You have the right to opt-out of (direct us not to make) these disclosures when the consumer information is about you. Of course, there are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud. When you use this service, you will be asked whether you wish to opt out. If you wish to opt out, simply check the appropriate box and submit your choice.
If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:
E-mail the Cream Supplies Data Protection Officer: sales@bestwhip.co.uk
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world.